Shipping & Handling – Avana Style

At Avana Style, we want your shopping experience to be as effortless and elegant as our collections. From the moment you place your order to the day it arrives at your doorstep, we are committed to ensuring your items are carefully packaged, promptly processed, and delivered reliably. Please review our shipping policy below for detailed information on how we handle shipping and delivery.

1. Processing Time

Once your order is placed, our team begins preparing it with care. Please allow:

• Standard Processing: 1–3 business days (Monday through Friday, excluding holidays)

• Peak Season Processing: During holidays, new collection launches, or promotional events, processing may take 3–5 business days

Orders placed after 12:00 PM EST will begin processing on the next business day. Weekends and public holidays are not considered business days.

You will receive an order confirmation email immediately after placing your order. Once your order has been packed and shipped, you will receive a shipping confirmation email containing your tracking number and carrier information.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to accommodate customers in the United States and internationally. Delivery times are estimates and begin after your order has been processed and shipped.

Domestic Shipping (United States)

International Shipping

Please note that delivery times are estimates provided by our carrier partners and are not guaranteed. Factors such as customs clearance, weather conditions, and carrier delays may affect delivery times.

3. Shipping Carriers

We partner with trusted carriers to ensure your order arrives safely and reliably. Depending on your location and the shipping method selected, your order may be delivered by:

• USPS (United States Postal Service)

• FedEx

• DHL Express

• UPS

• Regional carriers for select international destinations

Your shipping confirmation email will specify which carrier is handling your delivery.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

• The total weight of your order

• The shipping method selected

• The destination address

To provide transparency, shipping charges are displayed before you complete your purchase. Please review these charges carefully before finalizing your order.

Free Shipping

We are pleased to offer free standard shipping on domestic orders over $75 USD. This offer applies automatically at checkout—no promo code required. Free shipping promotions apply to standard shipping only and are subject to change without prior notice.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing:

• A unique tracking number

• A direct tracking link

• The carrier handling your delivery

You can use the tracking link to monitor your package's journey in real time. Please note that tracking information may take 24–48 hours to update after you receive the shipping confirmation email.

If you have an account with us, you can also log in to your account dashboard to view your order status and tracking information at any time.

6. Shipping Restrictions

PO Boxes & APO/FPO Addresses

We ship to valid PO Boxes and APO/FPO/DPO military addresses via USPS. Please allow additional delivery time for military addresses, as shipments may take 10–20 business days depending on the destination.

Remote or Rural Areas

Deliveries to remote or rural locations may take longer than estimated transit times. Carriers may deliver via local postal services, which can extend delivery windows.

International Restrictions

Some products may be subject to shipping restrictions based on destination country regulations. If we are unable to ship a specific item to your location, we will notify you promptly.

7. International Shipping & Customs

For orders shipped outside the United States, please be aware of the following:

Customs Duties, Taxes & Fees

International shipments may be subject to customs duties, import taxes, and brokerage fees imposed by the destination country. These charges are not included in the shipping cost you pay at checkout and are the responsibility of the customer.

Customs policies vary widely by country. We recommend contacting your local customs office for information on potential charges before placing your order.

Customs Clearance Delays

Please note that customs processing can sometimes delay delivery beyond estimated transit times. Avana Style is not responsible for delays caused by customs clearance or any additional fees incurred.

Order Value Declaration

For customs purposes, we are required to declare the full value of your order. We cannot mark international packages as "gift" or declare a lower value than the purchase price.

Undeliverable International Packages

If an international package is returned to us due to refusal to pay customs fees, unclaimed delivery, or an incorrect address provided by the customer, the following will apply:

• Original shipping charges are non-refundable

• Return shipping costs may be deducted from any refund issued

• The customer is responsible for any customs fees incurred during the return process

8. Order Modifications & Cancellations

We begin processing orders shortly after they are placed. If you need to modify or cancel your order, please contact us immediately at avanastyle@outlook.com.

• If your order has not yet been processed, we will do our best to accommodate your request

• If your order has already been processed or shipped, we cannot make changes or cancel the order. In this case, you may initiate a return once you receive your order, in accordance with our Return Policy

9. Lost, Stolen, or Delayed Packages

We understand how important it is to receive your order on time. Please review the following guidelines:

Lost Packages

If your tracking information shows "Delivered" but you have not received your package, please:

1. Check with household members, neighbors, or your building's front desk

2. Look around your property (porch, mailbox, or any secure delivery location)

3. Contact the carrier directly with your tracking number for more detailed location information

If you are still unable to locate your package, please contact us within 10 days of the delivery date. We will work with the carrier to investigate the issue.

Stolen Packages

Avana Style is not responsible for packages that are confirmed as delivered by the carrier but reported stolen. We recommend selecting a secure shipping address where someone is available to receive the package.

Delayed Packages

If your package is delayed beyond the estimated delivery window, please contact us with your order number and tracking information. We will assist in contacting the carrier and providing updates.

10. Shipping to Multiple Addresses

At this time, we are unable to ship a single order to multiple addresses. If you would like to ship items to different locations, please place separate orders for each shipping address.

11. Incorrect Shipping Address

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you realize you entered an incorrect address after placing your order, please contact us immediately. If the order has not yet been processed, we will update the address. If the order has already shipped, we cannot reroute the package, and the customer is responsible for any additional shipping fees to resend the order.

12. Split Shipments

If your order contains multiple items, they may be shipped in separate packages depending on inventory locations or item size. You will receive a separate shipping confirmation email with tracking information for each package.

13. Contact Us

If you have any questions about shipping, need assistance tracking your order, or require support with delivery issues, please don't hesitate to reach out:

📧 avanastyle@outlook.com

We strive to respond to all inquiries within 24 to 48 hours, Monday through Friday.

Thank you for choosing Avana Style. We are honored to be a part of your style journey and are committed to delivering your pieces with the care and attention they deserve.